Wit Source Technology helps software providers meet the challenge of ongoing offshore software maintenance and support with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels.
Wit Source Technology can serve as an extension of a client’s support team, or provide turn-key, round-the-clock support services. Our staffing model, which includes a ‘shadow team’ able to supplement the core team as necessary, provides clients with greatly enhanced flexibility in addressing special software maintenance and support needs.
Wit Source Technology services include cost-effective maintenance and support for high-volume Web sites, including technical and user support, and ongoing content updates.
Wit Source Technology carefully outlines service level requirements, customizing our maintenance process for unique client needs. We bring to each project a strong methodology for application maintenance, based on the Rational Unified process and our own proprietary Quality Management System.
Our software maintenance and support services
Error tracking and debugging
Offshore Product Maintenance
Comprehensive user support
Quality assurance testing
Documentation development and maintenance